Question:

Hello: I am a disabled veteran living overseas. I have asked them for telephone calls. Is it legal for the VA to record your conversation? They also put emails in your C file. thanks

Jim's Reply:

I don't have any specific knowledge about VA recording calls. However, it seems to me that as long as you're aware that your call is being recorded you have no worries. That they may keep emails to reference transactions over time seems a good idea to me. That way when an issue arises in the future there will be a history available to work with. It sounds to me like the VA is doing the job for you.