Question:

I have a customer at our bank who noticed our large us flag that we display and mentioned his Vietnam vet status and that he never received a flag. How can I help him get his flag he deserves?

Jim's Reply:

Thank you for your concern. You've made my day! I think it's awesome when a citizen shows concern for another citizen.
 

Unfortunately the news that circulates about the government bestowing a flag on veterans prior to their death is a rumor. Once we're at a cemetery, VA will pay for a marker, a flag and a few other things but prior to that, a tip 'o the VA hat in our direction is the thanks we get.
 

However...if you'll provide me some information at my secure personal email, I'll be sure you get an appropriate flag, (maybe with honors), and your branch can present it to him. 
 

Thank you again.